Q: Is there a fee for signing up with your gym?
A: No, we don’t have a fee for joining or terminating a membership at our gym.
Q: Is there a contract?
A: No contracts. We offer month-to-month or prepaid memberships.
Q: What is a recurring membership?
A: All of our monthly memberships are set up to automatically charge your credit or debit card on the same day as your initial purchase date.
Q: I bought a prepaid membership (3, 6, or 12-month membership). Will my membership be automatically renewed?
A: No, prepaid memberships are not automatically renewed. You will need to purchase a new membership when your prepaid membership expires.
Q: Why do I have to register for an account?
A: The registration process will create an account that you will be used in order to schedule and sign into classes when you are training. Your account is what our membership system will use in order to charge your monthly membership fee. As such, it’s important for you to keep your billing address and credit card info up to date.
Q: How do I upgrade, downgrade, or cancel my membership?
A: All you have to do is simply send an email to support@chicagomma.com and tell us what you are trying to do. This will allow us to ensure that our system is charging you the correct membership fee base on what you are trying to do.
Q: Why do you ask for a 30-day notice when cancelling my membership?
A: We ask for an advance notice so that we can properly terminate your membership so that our system does not charge your account. Our system and staff cannot base your desire to cancel your membership purely on your attendance. As such, please communicate your membership cancellation via our Membership Cancellation Request Form. You will receive a written confirmation once your request has been processed. Cancellation requests that do not fall within the 30-day notification will be processed toward the next renewal date such that your account won’t be charged again. You will also have the option to finish out the remaining length of the renewal or we can extend an equivalent membership length for you to use in the future if you resume training with us.
Q: What are notification settings and why you should use them?
A: Our membership system will use your email and phone number information to communicate with you based on your notification settings. For example, if you are signed up for a class and it got cancelled then the system would send you a notification message based on your settings. You can see the screen shots below for more details.
Q: What if I still have more questions that are not covered on this Membership FAQ?
A: The easiest and fastest way to communicate with us is by sending an email to support@chicagomma.com and telling us your issue/situation.
